Hello - One of the most common issues that I come across in the field when working with RHT10 and TH10 customers is that the USB Drivers are not getting installed. There are 2 parts to installing the dataloggers. Humidity / Temperature Datalogger Model RHT10. INSTALLING THE GRAPHING SOFTWARE and USB driver. First, load the software program for the logger by going through the Setup.EXE on the supplied CD that comes with the unit. Usually on most systems this will come up and autorun once the CD is inserted into the CD ROM/DVD Drive. Proceed through the on screen instructions until the setup is complete. This will load up the application that allows you to program download and view all of your data. Next, load the Silabs USBXpress Driver. You will have to manually load the USBXpress driver by navigating to the CD and the /Driver subfolder. Here you will see the DriverUSBXPress subfolder. Open this folder and locate the Installer file (USBXpressInstaller.exe). Run this Install program. To check to see if this driver is installed, make sure the RHT10/TH10 is installed into your USB port and go into your Device Manager. Windows XP: This can be accessed by going through Start>Control Panel>System>Hardware tab and then click on the Device Manager button. (Control Panel must be in Classic view) Windows 7: This can be accessed by going through Start>Control Panel> Device Manager. (Control panel must have VIEW BY: set to one of the “icons” settings. If you see an Unknown Device with yellow exclamation point or question mark in the Device Manager then you know that the driver is not installed correctly. Go back to the CD and run the USBXPress driver installer program. Check the Device Manager and the last category on the list should be USB I/O Controlled Devices (XP) or Universal Serial Bus Controllers (Win7) and the sub category will be USBXpress Device. This is your RHT10/TH10 device and it is now completely installed and ready to use! Note: Some Version 5.0 CDs for the TH10 went out without the driver. Download Ver 5.0 from our web page and run the driver setup manually. Mike Oster Updated Nov 26, 2012 by Steve Hyde (modified for product changes). Hi, Sorry about my bad English, is not my native language. I have same issue with some dataloggers, I have 12 dataloggers, 8 (serial 10x) of them works in Windows 7 64bit, my Device Manager show me USBXP device connected, no problem, but others dataloggers (serial 8x) got the 'not platform.' Message even after install manually USBBulk. I try install with 'OS compatibility properties', 'administrator privileges' on 2 different PCs, I try install in WinXP and got no problem with both serial version dataloggers. If I plug datalogger and try to 'update driver' its showed now as 'unknow device'. Any solutions? Yes, I read all this thread and can't fix this problem. Best regards from Peru. Jan 22, 2013. Hi i have 40 units of loggers (4units 10series rht10, 12 1103series rht10, and 24 111series th10) all aquired last yr the 10 series loggers are working perfectly i just installed the bulk drivers on my windows7x86 desktop, unfortunately they dont work on my win8x64 machine. The 1103 series on the other hand works on my win8x64 machine but not on my win 7 desktop! Imagine me juggling between two systems every time they are downloaded and being set which i do weekly. The th10 loggers on the other hand had no problem on connecting on both machines except for 2. I have already 2 defective units one not being completely recognized, the other seems to have problem downloading---- it always says logger memory is empty--- ill just send them for replacement i guess. Then i have this problem on the other th10. I have not been using them since i noticed this problem. About 5 or 7 of them are recording which i suspect are not calibrated in any way. The data jumps from 24C to 33C in just 10 mins and stays there, my graphs look line a straight line jumping between 24 and33 and sometimes 19C - can i have them replaced also? I have attached a sample which i gathered on one of the th10. Thanks Feb 5, 2013. Software Downloads Download the latest product software. Select the model number and click Download icon to begin the download process.
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